Case Study
The Challenge
Industry: NDIS & Healthcare
Services Delivered: Brand Overhaul · AI-Driven Systems · Operational Strategy
Timeline: 3 Week
Companion Health, a fast-growing NDIS provider in WA, was losing valuable time and market share because of:
- Manual admin & compliance slowing down staff (HR, fleet, property).
- Low digital presence that didn’t reflect their quality of care.
- Lost opportunities due to outdated branding and slow enquiries response.
They needed a fast turnaround system that solved operations and branding — without months of disruption.
The Approach
We designed a 3-week sprint
Week 1
Brand & operations audit → mapped bottlenecks & competitor benchmarks.
Week 2
Built automation workflows for HR, fleet, and client intake.
Week 3
Rolled out a full brand relaunch with website, campaigns, and new assets.
The Solution
AI-Driven Automations
Compliance reminders, HR onboarding, fleet tracking.
Brand Overhaul
Fresh identity, streamlined website, and marketing assets built for growth.
Client Acquisition System
Smart intake forms, instant CRM sync, 24/7 responses.
The results
The Results in Just 21 Days
01
+120% increase in enquiries (first 30 days)
Within a month of launch, Companion Health saw more than double the number of incoming enquiries. The new website, refreshed branding, and automated intake system meant more prospects were reaching out — and converting faster.
02
Response time cut from 4+ hours → under 5 minutes
Before, leads waited hours for a reply — often going cold or choosing another provider. With automated AI follow-ups, every enquiry now gets an instant response, keeping Companion Health front-of-mind and dramatically lifting conversion rates.
03
35% reduction in admin hours (HR & compliance)
Manual tasks like compliance reminders, HR onboarding, and fleet management were streamlined with automation. This freed up staff to focus on client care and service delivery — not repetitive paperwork.
04
3x engagement on digital campaigns
By relaunching the brand and aligning campaigns with a modern, client-first identity, Companion Health tripled engagement across their digital platforms. More clicks, more visibility, and a stronger reputation online.
05
Positioned as a top-tier NDIS provider in WA
With a brand identity now on par with — and in some cases exceeding — larger competitors, Companion Health is seen as a leading provider in Western Australia. This positioning makes it easier to win trust with both new clients and referral partners.
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