Deposit upfront. The remaining installation balance is due only on written acceptance.
If the core workflow or an essential agent fails its agreed tests, we correct and retest within ten business days after the failure report and agreed lawful evidence/access. If it still fails, you may stop: installation fees actually paid and the associated Blueprint fee actually paid are refunded within five business days, with no duplicate refund. The remaining balance is waived; agreed restoration and handover are included.
30 calendar days of in-scope stabilisation follow written acceptance. Later support is a separate choice; no automatic retainer.
A clear Blueprint decision — or your Blueprint fee back. An agreed workflow and its essential agents working against their written tests — or the installation fees paid and the associated Blueprint fee back. Agreed ongoing service checks — or the affected support-period fee back.
This voluntary guarantee applies to new engagements agreed from 27 September 2026. It covers the defined Blueprint decision, separately scoped workflow-and-agent installation and separately scoped support service, not revenue, savings, professional judgement or client action. A third-party outage is outside the promise, but does not excuse a failure of Build n Bloom's agreed configuration or integration work.